Streamline Your Event Catering with Agentforce: Solving Franchise Restaurant Challenges
Role
Design Director
Team
1 Researcher, 1 Visual Designer
Timeline
~3 Months
Background
Catering with Agentforce is about how the latter can help alleviate/solve the problems which a customer of a franchise restaurant might face when ordering food for an event
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Catering has been an upcoming use case in the franchise zone
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With many touch points across the process it was analysed as a good use case for the capabilities of Agent force to be demonstrated
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Mockups have been created to show as a static demo to enhance the narration
RESEARCH
DEFINITION
Created the user journey for the customer, delving into the Pain Points and the ideal Agent force touch points addressing those problems.
MOCKUPS
Created the narration and chat mockups to enhance the storyline.
Looked into literature that was relating to problems faced by a customer while planning for catering.
Ecosystem exploration and Challenges
Customer problems mapping
Solutioning considering Agentforce
Persona creation and mockups
The backend configuration flow
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Comparative analysis
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